Front of House Specialist in WILLIAMSTOWN, Victoria

As a part of the Front of House team you will help create the energy and excitement around the amazing flavours of Santorini, providing the best experiences to customers.
You understand that Santorini is dedicated to delivering a customer experience that?s unlike any other. It starts with you discovering customers? needs. And with the support of your team members, you match those needs with the right offering. Every day is an opportunity for you to turn another visitor into a loyal Santorini customer.
Key Qualifications
- Fluent in English
- Previous experience in the hospitality industry is preferred
- Must have excellent verbal communication skills
- Must be able to provide excellent customers service
- Be able to create a relationship with our customers
- Must hold a Responsible Service of Alcohol (RSA) certificate
In addition:
Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.
Strong interest in food, particularly Greek cuisine and agility at learning new products and features.
Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
Description
As a part of the Front of House team you are highly skilled at uncovering customers' needs, then following up to enlighten their day. Not only are you the first person customers meet, you are the one who guides them through their dinning experience. Our environment is fast paced, requiring the ability to work autonomously. Attention to detail and ability to manage priorities are essential. Communication skills to both our customers and employees is essential. The ability to be able to build professional relationships with customers is essential.
You get great satisfaction from helping customers develop lifelong relationships with Santorini.